Walk-in Advice Centres

We run a number of free walk-in advice centres nationally and spread across the month during school term times. Come and talk to one of our experienced volunteers who can help answer questions about your case.

Please pre-register using the link below. Fill in the form and include as much detail as you can about the reason for your visit. Please select Advice centre visit under *Services on the form. You will be emailed a security ID. Keep this safe and give it to the volunteer you speak with. If you have used our services before and already have a security ID, please have this ready to give to the volunteer – you do not need to register again.
  • Aldershot, Hampshire
  • Birmingham
  • Gravesend, Kent
  • Hampton
  • Hatfield, Hertfordshire
  • London
  • Thornton Heath
  • Worcester Park

Before you attend

Here’s a few helpful tips to consider before you arrive:

  • Do check on the website for any last minute changes to times.
  • We don’t book appointments in advance, just turn up.
  • Remember to bring your security ID – use the link above if you need to register.
  • We suggest you arrive during the first hour of the advice centre opening. Be be prepared to wait your turn.
  • Bring all of your relevant paperwork, ideally keep this in date order as this will help us to work more quickly.
  • If possible, please avoid bringing children. If this isn’t possible, please ensure another adult is available to supervise the child whilst you are seeing the adviser.

During your visit

Here’s a few ways to ensure your time with an adviser is as productive as possible:

  • Please sign in and have your security ID ready;  this will help us direct you to the right adviser.
  • If the Advice Centre is busy, consultations may be limited to 20 minutes.
  • We cannot guarantee to see anyone arriving after the designated ‘door closing’ time.
  • Unfortunately, time does not enable us to carry out a review of a draft EHCP or help create appeal grounds. This requires a review of all paperwork so as to produce a robust response.
  • All our volunteers are trained; we cannot guarantee that any specific volunteer or member of SOS!SEN will be at any given Advice Centre.**

**If you need to see a specific person, please book a 1:1 session.

Find a Walk-in Advice Centre near you

Usually 2nd Tuesday of the month.

From 10.15 to 12.15 at The Games Shop (opposite Costa Coffee), 6 Wellington Street, Aldershot, Hampshire, GU11 1DZ.

Doors close at 11.55am.

Confirmed dates

  • Tuesday 9th July 2024

Usually 2nd Tuesday of the month.

From 10.30 to 12.30 at Birmingham Friends of the Earth, The Warehouse, 54-57 Allison Street, Digbeth B5 5TH.

Directions from New St Station: Follow signs to Moor St Station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaws Passage, which is quite short. We’re on the corner at the end of Shaws Passage – walk round the corner onto Allison Street and along past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign – through this door and up the stairs/lift. If locked, please use the intercom to call us at reception (553 and then the large blue-lit button).

Doors close at 12pm.

Confirmed dates

  • Tuesday 9th July 2024
  • Tuesday 10th September 2024
  • Tuesday 8th October 2024
  • Tuesday 12th November 2024
  • Tuesday 10th December 2024
  • Tuesday 14th January 2025
  • Tuesday 11th February 2025
  • Tuesday 11th March 2025
  • Tuesday 8th April 2025
  • Tuesday 13th May 2025

From 10.00 – 12.00 at Eastgate, 141 Springhead Parkway, Northfleet, Gravesend, Kent DA11 8AD.

Doors close at 11:30am.

Confirmed dates

  • Friday 19th July 2024

Usually 3rd Tuesday of the month.

From 10.15 to 12.15 at Hampton Inspired Hub (opposite Hampton Station), 3 Ashley Rd, Hampton, TW12 2JA.

Doors close at 11.45am.

Confirmed dates

  • Tuesday 18th June 2024
  • Tuesday 16th July 2024

Usually 2nd Tuesday of the month.

From 10.30 to 12.30 at Potential Kids Training Room, Old Management Suite, The Galleria Outlet Centre, Comet Way, Hatfield, Herts, AL10 0XR.

Our meeter greeter is located next to the customer service desk at the top of the escalators on the first floor, near to Marks and Spencer and Clarks.

Doors close at 12:00pm.

Confirmed dates

  • Closed July 2024 – next date will be September 2024

From 5.30-7.30pm at Rotunda Hall, Living Space, 1 Coral St, London SE1 7BE. Please note that the entrance is on Waterloo Road.

Doors close at 6:45pm.

Confirmed dates

  • Thursday 27th June 2024
  • Thursday 18th July 2024

Usually 1st Tuesday of the month.

From 10.00 to 12.00 at Salvation Army, 66 High Street, Thornton Heath CR7 8LF.

Doors close at 11.30am

Confirmed dates

  • Tuesday 2nd July 2024

**Please note change of day and time
**(no longer on Wednesdays)

Usually 2nd Monday of the month.

From 12:00pm to 2:00pm at SOS!SEN Charity Shop, 90 Central Road, Worcester Park KT4 8HU.

Doors close at 1:30pm.

Confirmed dates

  • Monday 8th July 2024