Email Support
As an alternative to our Support Line, and if you find it more convenient, you can contact us via email for support.
For guidance on your SEND journey, please email us at hello@sossen.org.uk
Contact us about:
- Struggles your child may be facing in school
- Issues with school attendance
- Applying for an EHC needs assessment
- Assistance with your child’s EHCP
- Appeals to the SEND Tribunal
Thank you for setting up an email service. This will make it so much easier for me to get guidance as I’m often unavailable when your helpline is operating.
We are here to help
Send us your questions, and one of our volunteers will provide the information you need to guide you on your journey. Please be patient, we will respond when a volunteer is available to reply to you. If your situation is complex or requires more detailed advice, you may be guided to one of our other services.
Using our email support service
- Please pre-register here. Fill in the form and please select Email Service under *Services on the form.
- You will be emailed a security ID. Keep this safe. You must be registered with us to use this service and without your ID unfortunately you will not receive a reply. If you have used our services before and already have a security ID, please use your existing number – you do not need to register again.
- Email us at hello@sossen.org.uk using your security ID in the subject line.
- Our volunteers will not be able to review any attachments. If you need support that involves documents, please see our Services tab for other services available. You may be directed to these services depending on your enquiry.
Need further support?
If you would prefer to talk to somebody about your case then please call our helpline or come along to one of our walk-in advice centres.
If your situation is complex or requires more detailed advice then you may wish to book a 1:1 appointment with one of our trained volunteers.
